Check-in starts at 3pm. Upon arrival, please pull into 747 Congress Street and onto the brick drive underneath our Porte-cochère. Your car can be left here during check-in which will take place in our lobby. A credit card and photo ID may be requested at check-in.

If you are planning to arrive later than 8pm, please let us know so that we can provide the proper instructions for you.

Check-out is at 11am.

Our team is also available via text 24/7 during your stay, we will provide our concierge number on arrival.

On your day of arrival, we will charge the balance of your reservation to the same credit card used for the deposit.

If you have booked our Standard Rate and find it necessary to cancel or modify your reservation, we require a 3-day notice prior to the check-in date in order to refund your deposit less a $35 fee. If you cancel within 3 days of the arrival date, you will forfeit the deposit.

Full property rental cancellation policies will be provided on request.

Parking is complimentary for reservations made directly through us (over the phone or through our website). On the day of your arrival, we will direct you to one of our two parking areas. All guests park at their own risk and The Francis and its affiliates do not accept liability for any accidents, damage or loss incurred while parked, either in these lots or anywhere else.

We are more than happy to host you and your pet during your stay with us in Portland. We reserve 4 rooms in our lower level for the use of families with pets. There is a $35 pet charge per night. A $250 cleaning deposit will be taken at check-in to be returned upon final inspection of the room after check-out.

Please follow the below policies during your stay:

– Keep identification on your pet at all times
– Pets must be accompanied by their owners at all times while on property and must remain on leash
– Pets are not allowed to bathe in hotel showers or bathrooms
– Please feed your pet in the tiled bathroom rather than on our carpet or wood floors to minimize any spillage or staining while eating and drinking
– Please wipe off muddy or wet paws before your pet enters the hotel
– Pets may not be left unattended for more than 2.5 hours on any given day. We understand parents of pet owners may want to enjoy an evening at a local restaurant but we ask that there are not extended periods of time when the pet is in the room alone.
– Your pet must be kept on a leash at all times in all public areas of the hotel
– The Francis staff and management reserve the right to enter a room if a pet is left alone to help mitigate a barking or crying pet or to make sure the pet is well tended

Quiet hours are from 10pm until 7am. Any guests interrupting the quiet enjoyment of other guests during these hours are subject to removal at management’s discretion.

Retail items that have left the room are considered bought and sold and the credit card we have on file will be charged accordingly.

– Missing robes will incur a $100 charge
– Missing steamers, hair dryers, or other in-room amenities will incur a charge equivalent to their replacement cost
– Lost keys will incur a $50 charge

The Francis is a non-smoking property including e-cigarettes and vaporized inhalants. Failure to comply will incur a $250 fee.

The Francis reserves the right to charge repairs and incidentals that exceed standard housekeeping cleaning.

The hotel fee of $30 per night helps cover the extra costs of:

Historic Preservation  – Support the upkeep of our unique historical features and keeping it on the historic registrar
Welcome Bubbles – Enjoy a complimentary welcome bubbles upon arrival
Parking – Complimentary on-site parking for your convenience
Tea & Coffee in the Lobby – Free 24/7 tea and locally sourced coffee service in the lobby
In-Room Pour Over Coffee – Brew your own locally sourced coffee with in-room pour-over kits
WiFi – Free high-speed WiFi throughout the hotel
The Francis City Guides – Access our curated guides to explore Portland’s best

All gift certificate purchases are final and non-refundable with the entire gift certificate amount due at the time of purchase.