HOTEL Policies
The Francis is an exclusive property where every guest reservation is both important and special to us. If you have special requests or questions regarding your reservation, please contact us directly.
Check-In and Check-Out
Check-in starts at 3pm. Upon arrival, please pull into 747 Congress Street and onto the brick drive underneath our Porte-cochère. Your car can be left here during check-in which will take place in our lobby. A credit card and photo ID may be requested at check-in.
If you are planning to arrive later than 8pm, please let us know so that we can provide the proper instructions for you.
Check-out is at 11am.
Our team is also available via text 24/7 during your stay, we will provide our concierge number on arrival.
Payment
On your day of arrival, we will charge the balance of your reservation to the same credit card used for the deposit.
Cancellation Policy
If you have booked our Standard Rate and find it necessary to cancel or modify your reservation, we require a 3-day notice prior to the check-in date in order to refund your deposit less a $35 fee. If you cancel within 3 days of the arrival date, you will forfeit the deposit.
Full property rental cancellation policies will be provided on request.
Parking
Parking is complimentary for reservations made directly through us (over the phone or through our website). On the day of your arrival, we will direct you to one of our two parking areas. All guests park at their own risk and The Francis and its affiliates do not accept liability for any accidents, damage or loss incurred while parked, either in these lots or anywhere else.
Pet Policies
We are more than happy to host you and your pet during your stay with us in Portland. We reserve 4 rooms in our lower level for the use of families with pets. There is a $35 pet charge per night. A $250 cleaning deposit will be taken at check-in to be returned upon final inspection of the room after check-out.
Please follow the below policies during your stay:
– Keep identification on your pet at all times
– Pets must be accompanied by their owners at all times while on property and must remain on leash
– Pets are not allowed to bathe in hotel showers or bathrooms
– Please feed your pet in the tiled bathroom rather than on our carpet or wood floors to minimize any spillage or staining while eating and drinking
– Please wipe off muddy or wet paws before your pet enters the hotel
– Pets may not be left unattended for more than 2.5 hours on any given day. We understand parents of pet owners may want to enjoy an evening at a local restaurant but we ask that there are not extended periods of time when the pet is in the room alone.
– Your pet must be kept on a leash at all times in all public areas of the hotel
– The Francis staff and management reserve the right to enter a room if a pet is left alone to help mitigate a barking or crying pet or to make sure the pet is well tended
Quiet Hours
Quiet hours are from 10pm until 7am. Any guests interrupting the quiet enjoyment of other guests during these hours are subject to removal at management’s discretion.
Missing Items, Lost Items and Additional Fees
Retail items that have left the room are considered bought and sold and the credit card we have on file will be charged accordingly.
– Missing Bose Soundlinks will incur a $250 charge
– Missing robes will incur a $100 charge
– Lost keys will incur a $50 charge
The Francis is a non-smoking property including e-cigarettes and vaporized inhalants. Failure to comply will incur a $250 fee.
The Francis reserves the right to charge repairs and incidentals that exceed standard housekeeping cleaning.
The hotel fee of $15 per night helps cover the extra costs of maintaining our historic building and keeping it on the historic registrar.
Gift Certificates
All gift certificate purchases are final and non-refundable with the entire gift certificate amount due at the time of purchase.